How Our Site Survey Works

We never quote over the phone or from photos alone. Every roof is different, and accurate advice requires seeing yours in person. Here's what our survey involves and why it matters.

Why We Survey Before Quoting

Phone quotes and estimates are guesswork. They're either too high (because the roofer is protecting themselves from unknowns) or too low (leaving you with unexpected costs later). Our survey-first approach means:

• We see the actual problem, not just symptoms you've described
• We can identify related issues you may not have noticed
• Our quote is based on facts, not assumptions
• The price we quote is the price you pay (barring genuine unforeseen issues)

What Happens During the Survey

A typical survey takes 20-45 minutes depending on what's involved:

1. Initial Discussion

We start by listening. You explain what you've noticed — when problems occur, where you see symptoms, any relevant history. This guides our inspection.

2. External Inspection

We assess the roof properly, which typically means getting up for a close look. We examine:

• Tile or covering condition
• Ridge, hip, and edge details
• Flashings around chimneys and junctions
• Valleys and guttering
• Flat roof areas
• General condition and signs of wear

3. Internal Check

If relevant, we'll ask to look in your loft space. Signs of water ingress are often visible here before they show on ceilings. We check for:

• Water staining on timbers
• Daylight visible through the roof
• Damp or damaged insulation
• Condensation issues

4. Photo Documentation

We photograph any issues we find. These photos become part of your quote — you'll see exactly what we're recommending and why.

5. Discussion and Explanation

After the inspection, we explain what we found in plain English. No jargon, no pressure. We cover:

• What the problem is and what's causing it
• What needs addressing now vs. what can wait
• Your options and our recommendation
• What the work involves

After the Survey

You'll receive a written quote, typically within 24-48 hours. This includes:

• Clear description of the work proposed
• Photos showing what we found
• Fixed price for the agreed scope
• Estimated timeframe

There's no pressure to proceed. The choice is entirely yours.