Frequently Asked Questions

No. We always carry out a site survey first. Roofs can look fine from the ground but have hidden issues. A proper check helps us give you honest advice and an accurate quote.

Yes, completely free with no obligation. We'll inspect your roof, explain what we find, and give you a clear quote. There's no pressure to proceed.

Because it protects you. It means we can find the real cause of the problem, you can avoid paying for work you do not need, the quote is accurate (not a guess), and you can make a clear decision with confidence.

We inspect the roof and focus on the places where problems often start. This can include missing or damaged tiles, roof edges and joins, chimney areas and flashing, signs of water getting in, and general wear. We then explain what we found in simple terms.

Common signs include damp patches on ceilings or walls, drips in the loft after rain, slipped or missing tiles, leaks around chimneys, cracked cement along the roof line, and flat roofs that hold water.

Not always. Water can travel along rafters before dripping down, meaning the actual leak may be far from where you see the stain. That's why we inspect properly rather than guessing.

Most repairs are completed in a day or less. Larger jobs may take 2-3 days. We'll give you a realistic timeline after the survey.

Yes. We carry public liability insurance to protect you and your property. We're happy to provide documentation if needed.

No. We work directly with homeowners only, not through insurance companies. This keeps things simple and ensures you get honest advice.

Yes. All our work comes with a workmanship guarantee. Materials also carry manufacturer warranties where applicable.